stubhub payment processing

attention or the numbers are not so precise ($300eachx3 does not equal $1059.75) 1st set of Buyers got in Saturday with scanned tickets and no problem. Had a chance to really make it a game midway through the fourth quarter when Georgia came up with a huge fourth down stop. Give LSU credit. The Court in charge of this case still has to decide whether to approve the Settlement. order id date amount You can also use StubHub gift cards and PayPal. So the tickets that ticketmaster was going to charge me $97.00 for, stubhub only 20 mins after them going on sale, is now charging me $325.00?!? Desired outcome: In basic terms, online payment processing refers to how money moves from your customer to your business. So I transfer the tickets. This will surely increase the credibility of your complaint. I was using my husband's account which he had never even used. I am one of the millions of moms that tried to get taylor swift tickets for my daughter during the ticketmaster presale dumpster fire. If youre looking to sell your tickets on StubHub, well show you do so. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. I live in Singapore where the StubHub app is not avail. Its too bad that StubHubs User Agreement doesnt talk more about its fees. Desired outcome: Fourth-and-inches, a makeable first down, and a chance to take the lead, and a fundamental misstep up front forces them to settle for three. My CC didn't have enough balance on it for a second $1100, so the payment fee didn't go through. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). You can get up to 3% off when you use a StubHub Coupon Code. We use cookies to make wikiHow great. There were still plenty of comparable tickets available that the customer could have purchased without me having to pay for it. forthright they are by including the fees in the price one sees when checking I sold 4 tickets to an NHL game through Stubhub the buyer did not like the tickets after he received them a few weeks ago. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. I sold 2022 Breeders Cup tickets thru StubHub, 2 for for Friday and 3 sets of two for Saturday, all with parking pass. 16 Auburn will look to continue its winning ways on Wednesday when it opposes LSU in Baton Rouge, La. Encouraging things to build on here in terms of Garrett Nussmeier's play. The section specifically reads Footprint Center Garage. I spent hours trying to find the right show, at the right time, at the right price. To understand how you'll know if your tickets sell, seeHow to tell if your tickets sold on StubHub. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. Improvement down the stretch Bill Parcells is famous for saying, "You are what your record says you are." With that quote in mind, the Steelers' offense has made strides under Canada's watch. % of people told us that this article helped them. | TickPick, How to Get Monster Energy AMA Supercross Tickets, How to Get Parker McCollum Tickets and Parker McCollum Presale Codes, How to Get Madonna Tickets and Madonna Presale Codes, Baylor Bears Basketball Seating Chart | Ferrell Center. Help us improve this article with your feedback. StubHub denies any wrongdoing or liability. This article was co-authored by wikiHow staff writer, Eric McClure. Every time the card was accepted, then 5 minutes later received an email saying sale was cancelled. Stubhub sold one ticket and then sent me the attached email that makes 5 references to tickets - plural. The Stubhub order number I'm disputing is #[protected] There a lot of hidden cost and rules. On Friday,. Let us know in the comments! Customer service all the way to your seat, 2000-2022 StubHub. Yes Hamilton New York Tickets - StubHub Hamilton New York Tickets 110 people viewed Hamilton New York events in the past hour Events Parking VIP Others No events within 50 miles of Virginia, USA 166 events in all locations Today Jan 14 Sat 8:00 PM Hamilton - New York Richard Rodgers Theatre, New York, NY, USA Instructions stated to scan & download the tickets which I did on Tuesday prior to the event. The 4 tickets were then sold to 2 customers. StubHub Buyer Fees What does the buyer see? If youre just looking to unload some extra tickets, thats probably not for you. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. 8 Days after event, Payment still processing. I recently listed 2 tickets on StubHub, do not split. I originally listed 4 tickets for sell. Dude, come to Brazilthose international concerts are around 80$~100$ regular seating and or on the field.and premium seating costs around 200$ Added Secondary Payment Gateway to Save 35MM in Payment Processing Cost Annually. Customer service all the way to your seat, 2000-2022 StubHub. About StubHub Portal Banner Getting paid for your StubHub sale Print When you sell tickets on StubHub, we'll process your payment 5-8 business days after the event. Its individual ticket brokers that are scamming the system by flooding Ticketmaster with hundreds of ticket requests a minute for the top shows. Tickets never delivered, although a dozen telephone conversations took place with StubHub representatives over a four week period. Customer service all the way to your seat, 2000-2022 StubHub. Every time I input the required information and clicked submit I'd be back to the first window where you are able to choose the sell option. Deadline: May 17, 2022. When Stubhub acquired Ticket Technology, the original 48 brokers that were using that POS received a discounted commission fee as part of the agreement. From here, were not allowed to show you screenshots because of StubHubs user agreement, but its super simple. Ken Youll be happy to know that TickPick does not charge the buyer a service fee at all, and that we do not charge a fee for e-tickets to be transferred. How to save money when using StubHub If you're looking to save money when buying tickets, you have a couple of options: 1.) Use of this website signifies your agreement to our. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. However at StubHub states that it is with you all of the way. same thing happened to me. The tickets were exactly what I advertised them as. You can't make changes in the StubHub app. At the start of 2014, however, StubHub started playing games with their fees. Use of this website signifies your agreement to our. Ill continue to try to avoid StubHub whenever possible, as 25% fees on ticket sales is atrocious, but now I know for sure one alternative site I definitely will try to avoid using to list/buy tickets from: TickPick. The seller would net $85.. When StubHub transitioned to showing all-in pricing, they used the opportunity to experiment with charging buyers anywhere from 2% to 20% (on top of the 15% for sellers). At this point StubHub has $800 minus credit card processing fees. Avail of the StubHub credit card deals and hefty discounts on your orders, including concert and theatre tickets for as low as $5 . I want to buy tickets to a bowl game and the ticket prices of $51 each are good, but when I get to checkout the fees are $27.88. My sister and I looked through reddit and I eventually . He had created the account years ago. people. Please refund my money to my account to which you have charged. e-mail: [protected]@forensic.lt . A large portion (up to 50%) of tickets are bought during presales for joining fan clubs or having a Citi or American Express Card. Pickett obviously deserves a lion's share of the credit, but Canada was the coordinator who oversaw that progress. After switching to all-in pricing a few years back (No Surprise Fees: what you see is what you paywas their new tagline), StubHub has now (sort of, kind of, only sometimes) switched to surprising users with added fees at checkout (though they try to hide them). You can buy tickets on StubHub with all major credit and debit cards. 22 Providence on Wednesday night in Milwaukee. Dial +1 (866) 788-2482. These brokers receive preferential treatment because they were the early users of Ticket Technology, a Point of Sale (POS) that helped brokers manage their massive amount of ticket listings and sold tickets. Customer service all the way to your seat, 2000-2022 StubHub. Call 1-866-788-2482 to speak to a customer service representative from StubHub. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Sold tickets for an event that happened 2 weeks ago, it still says the payment is "processing" and none of the funds have been transferred to my prefered payment method. No other communication was sent from stubhub after that about anything else needed to complete the sale. After the switch, you will enter the email address you use to access the community in order to reset your password. Despite the hassle of having to wait and confirm purchases on StubHub, and the nonrefundable nature of them, I printed the parking pass, which was a requirement. While StubHubs fees may have been high, at least they were consistent. So I logged back in to Stubhub and purchased two more tickets but at the end of the purchase (after I'd paid) I was notified that the tickets would be transferred in 24 hours. Search through past posts using the search bar at the top of the forum page. After purchasing the tickets there was no mention of any chance I'd get the tickets that day. We don't accept cash or checks. Trending down Cardinals HC Kliff Kingsbury. How many times are you supposed to change your default payment before you get payment? Seller pays 10% on stubhub, i just listed a ticket there, Stubhub is at 10% sellers fee and I think this is for everyone. Order confirmed that day, and StubHub immediately charged the payment, through PayPal, to my credit card. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For 2 tickets I paid $31.67 in fees over the ticket prices. 2.) Oct 2016 - Sep 20215 years. Seller listed tickets in the wrong section. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . I know at this point the latter is not possible. PayPal: Once the payment processes and is in your PayPal . If it's wrong, select 'Add New Payment Method,' then 'PayPal,' and follow the steps to link your account with StubHub. Did you get a resolution or your money back? The customer didn't claim the ticket so I cancelled the transaction. right here on the same page it is easy to discern, but if you are not paying Do I have to register as a ticket broker in NJ if I only sell tixs through tickpick or stubhub? Does my PayPal email address have to match my StubHub email address. In the meantime, I'm going on with my life, work, kids, etc. Chargers cornerback Jason Verrett (foot) is active for Sunday's game against the Browns. This is not a solicitation from a lawyer. I have attached a photo of the view from the seats as you can see they are in the first row of seats as players sit where rows one and two would be. By signing up you are agreeing to receive emails according to our privacy policy. BUYER BEWARE. If youre a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, youll need to be sell hundreds of thousands of dollars worth of tickets every year. The lesson here: StubHub is constantly changing its buyer fees. Tried buying tickets multiple times with multiple cards. Skulduggery at its finest. See footer for details. The contact number is only for US and Canada. A supervisor never is available and the customer service reps do not help they apologize. Pursuing 'superpower,' No. In advance of Week 3, Verrett tended to a foot injury. Its a little crazy the MLB, which has partnered with StubHub to cash in on the baseball tickets being sold on StubHubs site has the most straightforward answer on StubHubs fees: It is free to list tickets for sale, and to search for tickets to buy on StubHub. StubHub will send you an email with instructions on how to claim your refund or credit. Ways to get paid when selling tickets on StubHub How to see your payment history Being paid through PayPal but the PayPal email is wrong StubHub payment is unclaimed StubHub payment is on hold Updating your payment method on StubHub listing Removing direct deposit details Expected payout if tickets sell Charged because my StubHub sale was canceled Now they charge the 15% to the buyer instead. checkout. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. We planned our trip to Vegas accordingly to when we could go to this game and feel that I shouldnt have to keep begging to get the tickets Ive paid for, Hello, 1999-2023 PayPal, Inc. All rights reserved. Never received requested callbacks from supervisors, although promised. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. For example, on the sale of a $100 ticket, the buyer would pay $110. Desired outcome: Save my name, email, and website in this browser for the next time I comment. All Rights Reserved. Season: 4th with Cardinals | Last Game: 20-12 loss vs. Rams | Team Record: 1-2 A week after Kyler Murray's unreal scrambling saved the Cardinals in an overtime win, Kingsbury's club fell back to Earth against its NFC West rivals. 1) Recognize your mistake in this email2) Provide a discount on future transactions to compensate me for my loss.3) Change the email to not mislead future sellers, Order #[protected] - tickets to Chris Botti, Wednesday, December 21,2022 22:30, Blue Note Jazz Club. You are viewing the PayPal Community Archives. Here is all it says on the subject: StubHub reserves the right in its sole discretion to change Fees at any time as it deems appropriate, including after you list your tickets., Shows the complete lack of transparency StubHub has regarding its pricing. Sorry we couldn't be helpful. I ordered tickets but can't view them online even with the access code. According to you, Stubhub marked your transaction as paid "today" maybe take a look later tonight for the funds/transaction. If you sold tickets on StubHub and got an email your payment is on hold. Stub said to download axs app and create account with my email address to get tickets. Simply put, Denver doesn't have any good options for parting ways with its disappointing QB In this post, we will take a look at whether based on various legit online reviews and purchase experiences of buyers, StubHub is a legit site for a ticket purchase or not.? You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. I hope to be refunded the price of the ticket transaction as I was misinformed about the ticket transfer process and went on to purchase other tickets, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Their instructions said that if there was no button, you're 'all set'. Handled all incoming business and client requests for information. ''Right knee, he'll get evaluated tomorrow and then . Tickets never delivered, although a dozen telephone conversations took place with StubHub representatives over a four week period. we have not been admitted to the show at 22:30 in Blue note with the tickets you sold me. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. Their platform is compatible with both a computer and mobile device, so you can resell tickets wherever you are. Exactly what happened to me! I ordered 2 tickets for a concert scheduled for December 10th on November 1st. Submit a complaint and get your issue resolved. We'll pay you in different ways depending on your area and the event area. included is in microscopic writing.most would not even notice. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . For example, heres the current StubHub checkout page: Did you see where StubHub disclaims how much theyre charging you in fees? a consumer will go right past it. They mention on their website that you should call their normal customer service number to ask about adding an event. Eight months after the acquisition, StubHub reached . By browsing this website, you consent to the use of cookies. StubHub will refund your money if an event is cancelled or moved. Coming 7000 miles from Europe, paying 488,80 USD for the invalid tickets plus 110 USD for the entrance, it was not what I have been expected. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Friday Buyers got in with no problem with scanned tickets. 19 Clemson will aim . StubHub gets a lot activity from users on Facebook than it does on Twitter. Desired outcome: Really feel their new policy regarding the showing of fees is dishonest. You can't make changes in the StubHub app. Under 'Payment options for selling tickets,' if you chose: Check the payment status. On the 17th (day of the concert) I checked my email to send my friend her ticket and was shocked to read that my transaction didn't go through. No one really knows the technical back end operations, for all we know, these transactions are processed in batches. You will enter your community username and new password and done! No. I didn't worry, since Stubhub allegedly backs up their sales. Using the same exact wording.must be in Stubhub is obviously filing for bankruptcy. 2 hrs ago 2 min read. [protected]. You can also use StubHub gift cards and PayPal. I request a $445.50 refund to my credit card. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I attended the event, both seats were used. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. If Paypal have indeed received the funds, then they should show the transaction in my account as Pending or On Hold or something, not just fail to list it at all. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. I'll get others. His digital chapbook, The Internet, was also published in TL;DR Magazine. But he's got a top-10 talent under center in Murray. A California state court authorized the notice. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. Payment method is to the wrong one like it should be direct posit that goes to PayPal or they selected direct deposit but there's not one on the account. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. I'm an active seller with Stubhub. I've not received any notification from stubhub or my bank that any refund has been made to me Desired outcome: In the meantime, update your default payment method in your StubHub account. One will be $260 while the other will be around $259. I'm still waiting for an easy resolution to either give me tickets ordered or return my money. Luckily, weve compiled (and tested!) We'll pay you in different ways depending on your area and the event area. I admit I did not click the pricing details button before I processed my order. See for your self: http://www.stubhub.com/san-francisco-49ers-tickets-san-f//. Well, the last StubHUB CEO lost his job over this change when How do I get my tickets back if they didn't sell? Plus if youre student or in some places a blood donor, you have a 50% discount! Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event . They are refusing to transfer me the payment saying that they have refunded the buyer. No one really knows the technical back end operations, for all we know,these transactions are processed in batches. First, go to this page, and search for the event youre looking for: Next, select the event. While StubHub previously allowed ticketholders to request face-value compensation for passes to events cancelled because of the coronavirus crisis, subsequent changes (implemented last Friday). Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event, as StubHub dealing with many other problems. Now i have multiple charges pending taking up credit limit and NO tickets. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This article has been viewed 47,136 times. This complaint was posted by a verified customer. 2.) The only time someone would know what buyer fees StubHub was charging was to list a ticket for an event, and then go look at the price at which StubHub was listing it. Texas A&M is riding the momentum of its biggest winning margin in Southeastern Conference play since joining the league for the 2012-13 season.. Does PayPal charge sellers outside the US a fee? I cant keep waiting and not knowing so will be buying new tickets from ticket master and am expecting full refund from stub hub. I have been in contact with Stub Hub four times over the last two months. Yes their customer service said my tickets were ok then they ripped wrong tickets sold to me then what they. Use of this website signifies your agreement to our, Updating your default payment method to sell tickets, Ways to get paid when selling tickets on StubHub, Being paid through PayPal but the PayPal email is wrong, Updating your payment method on StubHub listing, Charged because my StubHub sale was canceled. On Sept 21 (event was on Sept 24) I made a sale through the stubhub app for football tickets, I got an email from stubhub saying those tickets were delivered electronically. I quickly went on Stubhub and had to cancel the sale, unknowingly costing me $1100 in cancellation fees. Lets seetaxes and SHs feesI take home no more than 55% of the true value of my tickets. StubHub does not buy or sell tickets, they are a brokering site that matches buyers & sellers for a fee. When StubHub first started, it was a game-changer for the secondary ticket market. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. $900 right. Ticketmaster has tried (and obviously failed) at trying to stop the bots from ticket brokers by making buyers type in phrases or click pictures. I chose 3. We have the answers to all of your questions about StubHubs fees, and as an added bonus, well show how to minimize theegregious service feesthat StubHub charges. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. If you don't have one, create a PayPal account using the email address the funds were issued to. No. Did you find it helpful? For more info on how you can get paid, see, After StubHub sends the payment to your bank account, it may take up to 5 business days to appear (this depends on the bank's processing time; w, Once the payment processes and is in your PayPal account, visit PayPal.com to g. Danielle is the author of this solution article. How do I contact? Ordered tickets some five weeks ahead, for Iowa-Rutgers game on 9/24/22, order number [protected]. Gather all the information you have on the purchase. phone no. 2 if you have questions about buying tickets. On the 15th of this month I ordered ordered 2 tickets to see Elton John and was told via email that I should expect another email regarding my tickets. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. [protected], Desired outcome: When you sell tickets on StubHub, we'll process your payment 5-8 business days after the event. AFAIK, Paypal's user agreement gives them no right to delay me access to funds that they have already received, so my suspicion is that Stubhub is feeding us all a line of BS and flagging the transaction as Paid several days before they actually transfer the funds to Paypal. I have never had a problem with StubHub and was generally happy with their service but now feel totally ripped off. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Its possible that someone with an identical problem has posted for help before. All Rights Reserved. Danielle is the author of this solution article. make sure none of my charges go through and cancel any pending charges. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. I also keep recieving emails that I need to update my payment information, but it is already updated?! Then took further efforts to get StubHub refund; got refund, but never received promised voucher, in addition, for all my problems. In 2021, Davis was given a career-high AV of 15 while again being named an All-Pro after he recorded 105 combined tackles, 13 tackles for loss and three sacks. I bought the tickets nov20 and its now jan6,the game is Feb18, room booked, plane tickets bought,called multiple times. The point is to help out readers on the digital platform to decide where they can purchase . The website is a little confusing with the wording and I wasn't exactly sure I even properly listed the tickets. Ranked in the Associated Press Top 25 poll for the first time in two years, No. Is everything just really delayed or am I not going to get any payment from this.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All Rights Reserved. You are 100% responsible for knowing all the fine print. How do I ask Stub Hub to list an event for which I have tickets? I dont understand why stubhub, etc are scooping up tickets within seconds when they go on sale, then ticketmaster says sold out. The parking pass I purchased, and the confirmation I received via email, which I am happy to share if needed, says that it is for Footprint Center Parking Lots. I had to pay once more for the tickets to attend the show. Provide the information they might require. I have spoken with the buyer who used the tickets and said everything was fine. His PFF grade of 77.9 ranked eighth last year among linebackers, and he once again showed he's a well-rounded linebacker that doesn't get the kind of credit he deserves. Bought 2 hockey tickets from Hockey. [protected] 9/20/22 $54 Provide benefit consulting/guidance on all benefit inquiries. I did try to resell and not for any profit however I never got any confirmation that the tickets were listed for sale. When you go to checkout the total says $1059.75. I didn't read the T&C and didn't know about this policy. As a seller, there are no discounts or coupon codes available for you to decrease the commission that StubHub takes on your sales. Now the Nets have to hope for good news on Kevin Durant. Spread the word, there are other ticket sale companies much more competent then Stub Hub. Just "your tickets will be transferred in 24 hours" This is what 3 ticket at $300each totaled when one goes to