mercedes warranty period

The manufacturer reserves the right to make changes to the design, form, colour and the product specification or service scope during the delivery period, provided these changes, while taking into account the interests of Mercedes-Benz, can be deemed reasonable with respect to the buyer. 1. a. as part of a registration, contact form, chat, survey, price competition competition or for the execution of a contract, and even in these cases only insofar as this is permitted to us on the basis of a consent given by you or in accordance with the applicable legal provisions (see section 7). We may use and process your personal information where you have consented for us to do so for the following purposes: to share your personal information with our authorised dealers to arrange test drives or where you have requested a call back; to supply brochures and other material you have specifically requested from us; to contact you via email, text message, post or telephone with marketing information about Mercedes-Benz and Smart vehicles and other products and services (see Marketing section below for further details); to share your personal information with our authorised dealers or our recommended third party partners for them to contact you with marketing information about their products and services. When you enquire about or purchase one or more of these products or services through us (e.g. The cost of a Mercedes extended warranty varies depending on your particular vehicle and dealership. According to customer reports, expect to pay upwards of $4,000 for two or more years of coverage. All new Mercedes-Benz vehicles are covered by the New Vehicle Limited Mercedes Warranty. Protecting your personal data is very important to us. MBIS is an insurance intermediary working with a panel of insurers. When you purchase a new Mercedes-Benz, you are protected against defects in materials or workmanship that originated at the factory. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. Our website may contain links to other websites run by other organisations which we do not control. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information. Tax Registration Number: 200-187-813 All rights reserved. Adobe Target, Flashtalking by Simplicity Marketing Limited, Google Search Ad, Google Display & Video 360, Facebook Pixel, Salesforce Data Management Platform, Trade Desk from The Trade Desk Inc. To exchange information for warranty/aftersales; To allow for the provision of third party breakdown services by our breakdown provider; If you take a finance or lease agreement with Mercedes-Benz Financial Services UK Ltd see also section 14; If you take insurance cover or premium financing via Mercedes-Benz Insurance Services UK Ltd see also section 15; We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. We will continue to exchange information about you with CRAs while you have a relationship with us. 10.3 If you do not wish us to use the above named analytics tools to collect and analyse information about your visit to our websites, you may permanently object to the practice (opt out) at any time. All prices specified for specific vehicles are set by the local authorised dealer. via our websites), the relevant third party may use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. Mercedes-Benz cars are known for their exceptional reliability and quality. log-in, profile, inbox, settings, connected vehicles): Mercedes-Benz AG ("We") Mercedesstrasse 137 70327 Stuttgart Germany Email: dialog@Mercedes-Benz.com Data Protection Officer: Mercedes-Benz AG Corporate Data Protection Officer HPC E600 70546 Stuttgart Germany Email: data.protection@Mercedes-Benz.com. Cookies may be used when you are visiting our websites. Copyright 2023 Mercedes-Benz Egypt S.A.E. Web/DOM storage and local shared objects can be deleted separately. Please note the following: From the standpoint of the European Union, the United States does not provide an "appropriate level of protection" meeting EU standards for the processing of personal information. This Warranty Replacement Policy does not provide for a refund of If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. Hey, we have noticed that you turned off your JavaScript. c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you agree to the use of cookies that are not technically required in our Consent Management System. a. How do I know my Trane products are reliable? o Mercedes-Benz UK Companies have the right at any time to audit suppliers for compliance against the sustainability clause. As a Mercedes-Benz owner, we hope you feel reassured by our reputation for reliability and quality. What is the Mercedes-Benz Warranty? If you purchased your vehicle from Unfortunately, the transmission of information via the internet is not completely secure. whether you were able to access the website or received an error message); the usage of features on the website; any search phrases you entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open. Parts with use-by date e.g. Mercedes-Benz Group AG is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Mercedes-Benz Group AG of the linked site. Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years. Information on the cookies that we use and their features can be found in the cookies section. Cookies make it possible, for example, to determine whether there has already been a connection between the device and the websites; take into account your preferred language or other settings, offer you certain functions (e.g. In the process, random identifiers (so-called cookie IDs) are used which are not brought into connection with your name, your address or similar information, even if this information is known to us (e.g. If your vehicle breaks If you have any questions about this, please contact us on the details below. Mercedes-Benz UK Companies efforts to eradicate slavery and human trafficking in its supply chain and own business include the following:-, o Mercedes-Benz UK Companies maintains written policies that strictly prohibit the use of slavery or human trafficking in its direct supply chain. 151 of 2020 (PDPL)). If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. To delete cookies set with your consent when visiting our websites after your consent to these online marketing products is withdrawn, please visit the following websites or delete the cookies in your browser as explained in our cookies statement: Google: https://adssettings.google.co.uk/anonymous, Facebook and Instagram: http://facebook.com/ads/preferences. In this Privacy Policy, we explain how we collect your personal information, what we do with it, for what purposes and on what legal foundation we do so, and what rights you have on that basis. Mercedes-Benz UK Companies contractual agreements permit the termination of suppliers for a single violation.. o Mercedes-Benz UK Companies Integrity Code details the rules and procedures by which we should treat fellow employees. Please remember this fact before clicking on a link or activating a social plug-in and thereby triggering a transfer of your data. during motor sport competitions or during driver training or other training measures or events. MBFS uses CRAs to help make its lending decisions and to identify its customers by supplying public and shared credit information. design, arising during the warranty period. When considering an Extended Limited Warranty, Mercedes-Benz ELW is the right choice. Your personal data is protected by legal rights which are detailed later in this document. Home, mercedes_me_connect@cac.mercedes-benz.com, https://supplier-portal.daimler.com/portal/en, https://www.mercedes-benz.co.uk/passengercars/content-pool/tool-pages/legal/cookies.html, https://tools.google.com/dlpage/gaoptout?hl=gb, https://policies.google.com/technologies/partner-sites, https://www.flashtalking.com/consumer-privacy, https://www.salesforce.com/uk/company/privacy/, https://www.facebook.com/about/privacy/update, https://help.instagram.com/519522125107875, https://adssettings.google.co.uk/anonymous. 10.1 We want the content of our websites to match your preferences as closely as possible, thereby improving what we offer you. When using service providers (see section 4. d.) and passing on data to third parties based on you consent (see section 3.c. Moreover, we delete your personal information as soon as the purpose for which it was collected and processed has been fulfilled. The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you. b. We, and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime. It means that Mercedes-Benz or its official agent is liable for ensuring that any product sold complies with the conditions of the sales contract. You can find out how this works in the browser or de-vice you are using in the manual of the learner. We store this consent in a cookie on your device so that you are not asked for consent again each time you visit our websites, and for legal reasons, also on our servers with the IP address and a time stamp; we delete this information or restrict its processing if you withdraw your consent or 6 months at the latest after your last visit to our websites. Mercedes-Benz Group AG has thought to achieve an innovative and informative Internet site. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. As a data subject affected by data processing, you have the right to information (Article 2 clause No.1 of the PDPL), Correction (Article 2 clause No. We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlawful activities. The social plugin will remain active until you deactivate it or delete your cookies. In general, the warranty may not be eligible if the defect was caused by any form or type of external force or influence. Natural and environmental influences such as hail, stone chipping, bird droppings, road salt, industrial fumes and industrial dust deposits, pollen and metal dust, floods, sea water, etc. 4.3 Where required to perform a CONTRACT with you. Where credit checks are completed, we will retain this information for 7 years, from the end of the finance agreement. 7.2 We do not retain personal information in an identifiable format for longer than is necessary. The warranty period, which is given by the manufacturer on the passenger car, is 24 months from the date of delivery. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions. If you have a user account with that network and are logged in at the moment you activate the plugin, the network will be able to detect your visit to our websites and assign it to your user account. This protects your personal data to the standard required in the European Economic Area. Mercedes-Benz New Vehicle Limited Warranty. In addition, we store your IP address and the name of your Internet service provider for seven days. 3 of the PDPL), Restricted processing (Article 2 clause No. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. 151 of 2020 may not guarantee an "adequate level of protection" for the processing of personal data in accordance with the Personal Data Protection Law No. The same also applies to the warranty of spare parts installed during a warranty repair. f.If you decide against the use of cookies or delete them, you may not have access to all functions of our websites or individual functions may be limited. The We will provide this to you electronically in a structured, commonly used and machine readable form, such as a CSV file. 2. WHO WE ARE 2.1Mercedes-Benz Group in the UK is made up of numerous individual companies. HOW AND WHAT PERSONAL INFORMATION WE COLLECT. You can follow this link to opt out of analysis using Adobe Analytics: http://www.adobe.com/gb/privacy/opt-out.html. especially equipment for low fuel quality). 'Cookies' are small pieces of information sent to your device and stored on its hard drive to allow our websites to recognise you when you visit. Public information includes: information from the electoral register to help confirm names and addresses, information on County Court Judgments, Scottish Decrees, Bankruptcies, Individual Voluntary Arrangements and Administration Orders. We will also refer you to Mercedes-Benz's Data Protection Policy: Our Privacy Statement on the use of our websites and the Mercedes-Benz Group AG Data Protection Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Further information on cookies can be found at:- https://www.mercedes-benz.co.uk/passengercars/content-pool/tool-pages/legal/cookies.html. The categories of data collected about you. Your Eligibility for Credit In order to process your eligibility check, we will perform credit and identity checks with one or more Credit Reference Agencies (CRAs). In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. If you share additional information with us for example, by filling out a registration form, contact form, chat, survey, contest entry or to execute a contract with you we will use that information for the designated purposes, purposes of customer management and if required for purposes of processing and billing and business transactions within the required scope in each instance. Should one of these uncertainties or other difficulties (some of them are described under the heading "Risk report" in the currentMercedes-Benz annual report plus under the heading "Risk Factors" in the current Mercedes-Benz annual report in Form 20-F, which was submitted to the U.S. securities and stock exchange commission) arise or the assumptions based on the statements turn out to be incorrect, the actual results could significantly differ from the results mentioned in these statements or implicitly expressed. Except for any personal injury or damage to property caused by the negligence of Mercedes-Benz or the selling Retailer, liability for any other forms of loss is excluded. utilization of purchased item for trial or test purposes. 3. Your vehicles warranty can also be extended past the manufacturer warranty period, through your authorized service centre and third party providers. You can delete stored cookies at any time. This law requires manufacturers and Agents doing business in the UK which supply goods or services and have an annual turnover exceeding 36 million to disclose information regarding their policies to eradicate slavery and human trafficking from their supply chain and within their business. OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION. Therefore we are not responsible for the contents of any linked site. However, certain features of our website may depend on the sharing of personal information. You also have a right to complain to the Information Commissioner's Office which regulates the processing of personal data.Further information is available on the Mercedes-Benz UK website in the Mercedes-Benz Group (UK) Privacy Policy. The warranty period commences on the date the part is sold. SECURITY / COOKIES / LINKS / SOCIAL PLUGINS, 9.1 Security measures we put in place to protect your personal information. Mercedes-Benz Trucks Parts Warranty. You may cancel the subscription at any time by using the option to unsubscribe contained in the newsletter. Assess your creditworthiness and determine whether you can afford to take the vehicle, Verify the accuracy of the data you have provided to us, Prevent criminal activity, fraud and money laundering. We will only do so if you have consented to receiving such marketing information directly from us. We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. the fact that you found the offer in question on our website and, if applicable, additional information that you have already provided for this purpose on our websites). 3.4 If telematics software is installed in the vehicle, the vehicle manufacturer or telematics services provider may share vehicle location data with Mercedes-Benz Group (UK) in order to satisfy internal asset audit requirements or retake possession of the vehicle if it reasonably suspects that the vehicle has been abandoned (or that you have otherwise breached any term of an agreement with Mercedes-Benz Group (UK)) and you do not respond satisfactorily despite attempts to contact you or if the data is requested by law enforcement agencies. 12.6 You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above. 11. ABOUT THIS POLICY 1.1We appreciate your interest in our products and services and your visit to this website. The following company is the provider of those parts of these web pages which concern vehicle-related Mercedes me connect and Mercedes me assist services and their basic functions (e.g. Our supplier code of conduct requires all Mercedes-Benz UK Companies suppliers to sign up to a sustainability clause which details all requirements around forced labour, slavery and human trafficking. How long is the warranty period? Mercedes-Benz Genuine Accessories ordered and included within the purchase price of the car (items listed on the same invoice) are covered within the cars two-year warranty. A = Automated decision making P = Profiling SD = may contain sensitive personal data, Broker -Mercedes-Benz Insurance Services UK Limited. online shop, vehicle configurator) or recognize your usage-based interests. Engines and Long Blocks The Limited Warranty covers 48 months or 50,000 miles, whichever comes first, from date of installation. We may use and process your personal information where it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract with you including, but not limited to, for the following purposes. Allow the Mercedes-Benz Authorised Workshop to fully inspect the vehicle as they may not be able to diagnose all problems with a single inspection. from an existing contractual relationship), unless you have consented to this. MBFS takes your privacy seriously. However, items supplied and fitted by a Mercedes-Benz Official Workshop after the vehicle order, come with a one-year warranty, from the date of purchase. LEARN MORE Chat With Us Call Us Well Contact You display of personalized content or advertising based on your usage behavior), we and, if applicable, selected third parties, use your personal data if and to the extent you give your consent through our consent management system. If fraud is detected, you could be refused certain services, finance or employment. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. MBFS may disclose the data provided by or about you to a third party in connection with our corporate finance purposes, which may include granting such third parties the right to receive amounts you owe us. If you have any questions, suggestions or complaints about the processing of your personal information or wish to contact us to amend/update your marketing preferences with a UK company within the Mercedes-Benz Group, please contact the Mercedes-Benz UK Data Protection Co-ordinator. In addition to the above we will also store personal information only if you share that information; for instance, by filling out a registration form, contact form, survey, contest entry or to execute a contract In such cases we will, store only the data we are allowed to keep based on consent given by you or in accordance with applicable legal regulations. Our Alexandria Mercedes-Benz dealership near Washington DC has the information you need about your Mercedes-Benz warranty coverage. Warranty Period: Manufacturer Warranty if applicable - See Bosch website for more details. General Terms and Conditions. These third party product providers may share your information with us which we will use in accordance with this policy. Products and prices Changes may have been made to products and services since the editorial deadline for individual pages. For legal reasons, the use of tracking and (re-) targeting technologies is sometimes only possible with your express consent (so called opt in see 11.2). Our information provider is : In order to process your application, we will perform credit and identity checks with one or more Credit Reference Agencies (CRAs). for general administration including managing your queries, complaints, or claims, and to send service messages to you. 3.1 We may collect and process the following personal information about you: Personal information you give to us: This is information about you that you give to us by entering information via our websites or our social media pages or by corresponding with us by phone, email or otherwise and is provided entirely voluntarily. Please visit About Mercedes-Benz Group in Section 16 for the details of our group companies with whom we may share your personal information. This warranty replaces all other terms implied by law and any other liability arising at law in respect to the quality of the vehicle, against both Mercedes-Benz and the selling Retailer. Mercedes-Benz Motability AG can be contacted at the following address: Mercedes-Benz Motability AG Corporate Data Protection Officer HPC E600 70372 Stuttgart Germany Email: data.protection@Mercedes-Benz.com, 16. This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud. During the retargeting process, we may also collect information about your interest in the products and services of our retargeting partners. If you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with very limited functionality. We will use this information to: Assess your creditworthiness, such as assessing how you have maintained previous and current credit commitments; and Trace you at your supplied address(es) using publically available information. 9. We will supply your personal information to CRAs and they will provide us with information about you. The terms of your Mercedes-Benz warranty are in addition to your statutory rights as a consumer under a contract of sale. Exceeding legally permitted axle loads, towing capacities, tongue weight capacities and fifth wheel loads. Improper use, e.g. Any such terms or liabilities are therefore excluded providing exclusion is not prohibited or negated by law. You have the satisfaction of knowing that any part for a Mercedes-Benz heavy commercial vehicle purchased and fitted by a Mercedes-Benz Dealer or authorised repairer is covered by a 24 month unlimited km warranty 3. If you want to avoid this, please log out of the network before activating the social plug-in. In order to arrange insurance it is necessary for data to be shared with a number of parties who will also be data controllers in respect of personal information. : +49 7 11 17-0 Email: dialog@Mercedes-Benz.com, Ola Kllenius (Chairman), Jrg Burzer, Renata Jungo Brngger, Sabine Kohleisen, Harald Wilhelm, Markus Schfer, Britta Seeger, Commercial Register at Stuttgart District Court, no. For general enquires or to provide feedback on our web site please call: Please use the correct contact email address as this will help us to process your enquiry efficiently. Carrying out warranty work does not extend the duration of the vehicle warranty. Personal Information we collect about you: We store certain information about the browser and operating system you are using; the date and time of your visit; the status of interaction (e.g. In order to provide you the best experience, please turn it on! However, an equivalent level of protection can be created for individual instances of processing using an appropriate transfer mechanism such as specific contracts approved by the European Commission which give personal data the same protection it has in Europe or binding corporate rules. Please see Withdrawing your consent in Section 8.4 for further details. We do not intend or assume any obligation to update any forward-looking statement, which speaks only as of the date on which it is made. A reasonable time should be allowed for performance of the repair after taking the part to the Mercedes-Benz Center. When you purchase a new Mercedes-Benz vehicle, its protected by the Mercedes-Benz New Vehicle Warranty that covers If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do so using our unsubscribe tool. We process your personal data because we have a legitimate interest in preventing fraud and money laundering, and to verify your identity to protect our business, and to comply with the law. Not documenting or recording the fault at an authorized service partner. Ten years and 80 cows later, the DeVos family moved again, this time to the Texas This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud. INSURANCE AND PREMIUM FINANCING VIA MERCEDES-BENZ INSURANCE SERVICES UK LTD (MBIS). Your connection to a social network, the data transfers that take place between the network and your system, and your interactions on that platform are governed exclusively by the respective network's data protection provisions. We will comply with your rejection by placing an opt-out cookie in your browser. Otherwise we will provide you with our justification as to why we need to continue using your data. Shared credit information includes information relating to both your current financial situation and history, in addition to information used for the purposes of fraud prevention. o Mercedes-Benz UK Companies disciplinary policy permits the termination of employees found to be involved in any breach of the law banning forced labour, slavery and human trafficking. The information on this Internet site is provided by Mercedes-Benz Group AG "as is" and to the extent permitted by law, is provided without warranty of any kind, expressed or implied, including but not limited to any implied warranties of merchantability, fitness for any particular purpose, or non infringement. 11.1 We use so-called targeting, retargeting and cookie-less technologies in order to tailor our online marketing (e.g. Copyright Mercedes-Benz Group AG. d. Furthermore, we process personal information for purposes of protecting our legitimate interests as well as the interests of third parties in accordance with Article. Prices are current at the time of publication and subject toindividual negotiation and change by the local authorised dealer without notice. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification or service scope. Any Mercedes-Benz parts replaced within the warranty period of the vehicle are covered until the end of that existing vehicle warranty period. Such statements are subject to risks and uncertainties. Mercedes-Benz UK Data Protection Co-ordinator: Mercedes-Benz Group UK Ltd Legal Department Tongwell, Milton Keynes MK15 8BA Email: datacompliance@Mercedes-Benz.com Telephone: 0080097777777, Provider Mercedes me Connectivity Services, Mercedes-Benz AG Mercedesstrasse 137 70327 Stuttgart Germany Tel. no. 6.1 All information you provide to us may be transferred to countries outside the European Economic Area (EEA). All text, images, graphics, audio/video and animation files and their arrangements are protected by copyright and other legislation for the protection of intellectual property. ANALYSIS OF USER DATA AND USE OF ANALYTICS TOOLS. Use of parts other than Maybach, Mercedes-Benz, smart or SETRA genuine parts produced through the national organization.