Shell Broadband has a partnership with TalkTalk to use its network to provide broadband to its customers. 22.49 per month. Average speed* 67Mbps. Yes, in August 2021 The Post Office sold its broadband service to Shell Energy. First, you can try looking through your email account for any correspondence that may have referenced your login information. Shell Energy Broadband: Superfast Fibre Plus. There may be some small changes, such as the name of your package, or how your prices, promotional offers and discounts are presented on your bill, but rest assured that these changes will be explained clearly when you are moved over. If youve forgotten your password, you will need to follow the instructions above to reset it. I was planning on switching to Virgin Broadband, however, she offered me a great deal in return for retaining my custom, which I was more than pleased with, including a 30 cash back, one off gift. Youll continue to pay the same prices as you do today and well include a useful guide with your first bill to break down all of its bells and whistles. We have customer-service agents on hand and ready to help. There it will tell you if Shell Broadband has detected any fault with your connection, or if there are any outages that are affecting your area - if so, Shell Broadband will also include any updates as to what the problem is and when you can expect service to be restored. The future of your broadband is in good hands. If this is the first time you're logging into your online account, you'll have received an email when you registered. In the table below, you can find the latest Shell Energy Broadband deals that the provider has published on its website. We're here to help. Youll also be able to pay your bill in the same way you do now, which includes over the counter in over 11,500 Post Office branches or Payzone stores. Well contact you by letter or email before youre due to be moved, and after youve been moved with more details. Call Shell Energy Broadband. Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. Yes - you can continue to use your @mypostoffice.co.uk or @pobroadband.co.ukemail address. If you use Webmail, there will be a new URL to access your email. This boosted the signal and it has been tip top ever since. View more information on our Ultrafast Fibre plans. The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot. The Shell Chemicals Customer Portal is a business-to-business website that makes it simple and secure for our customers to do business with us online - from placing and managing orders to tracking order progress, downloading reports and accessing order-related documents. Find out how we can help An award-winning broadband service Got a question? If you are switching to a different provider, or you dont need broadband any longer you'll need to contact Shell Energy to request cancellation. Your monthly charges may increase each year from 2023 on or after 1 April by the Consumer Price Index (CPI) rate of inflation plus up to 3%. Then select join. When you transferred to Shell Energy, so did the Post Office Broadband customer team, so you can rest assured that when you contact us youll be speaking with someone familiar. Just remember to log in with the correct credentials your username and password. This is shown on your 'Keep Me' card as Network Name When prompted enter your WiFi Password shown on your 'Keep me' card. Customer Login. ULTRAFAST FIBRE: Average download speed 145Mb/sec. Join one of our selected unlimited fibre plans for three months free . Maximum download speed 330Mb/sec. Maximum upload speed 45Mb/sec. If you are a Virgin Media customer you'll need to contact them to stop your service, they normally require 30 days notice. Shell Energy broadband help number You can call Shell Energy broadband on 0330 094 5801. Terms and conditions apply. For more information please click on the Broadband Speeds Information dropdown menu below. Product changes and upgrades. Were delighted to welcome Post Offices broadband and home phone customers into the Shell Energy family. If you cant find the Shell Energy Broadband welcome email, you can contact Shell Broadband to find out which email address you have registered on the system. 12 March 2022. Leaving Us. I had Shell Energy broadband installed yesterday after waiting a week for an engineer. There are so many things you can do with a Shell Broadband login, so keep reading to find out everything you need to know. Unless you recontract, the monthly charge you pay will increase at the end of your minimum term to the standard price for your chosen broadband package. Maximum download speed 160Mb/sec. When fibre broadband becomes available in your area we will let you know. If you change premises, the speed that you receive may change due to the services that are available. Don't have a password? There is limited availability for these packages but Openreach is deploying FTTP across the country and more areas . We have customer-service agents on hand and ready to help. What happens if I want to cancel my service? Use the password from your original Post Office account to log in. Weve been offering fast, reliable broadband to thousands of customers across Britain since 2016. Weve been recognised by Resolver for excellent customer service. If our checks show that your phone line isn't compatible with our systems or you don't have an existing line, we may be able to install a new one, we charge 60 for an engineer to do this. He was really helpful, diagnosing the problem and taking the time to adjust the settings from his end. See our Price List for details. Cookies used for marketing and advertising purposes. Our help team is here 8am to 8pm, Monday to Friday, and 9am to 4pm on Saturdays. At Shell Energy, our aim is to provide the same level of service regardless of your circumstances and, where appropriate, offer alterations to make your services as simple as possible. Unless you live in a full fibre area, you will be restricted to a maximum speed of 67Mbps. Weve included both the introductory rate and the price you will be expected to pay after your contract finishes. Check out our range of broadband packages but remember you might not be able to get some of our faster full fibre packages. Offer Ends 06/11/2022 FREE Broadband Until 2023. Not only that I have tried numerous times on the shell web site to get chat and they told me just call customer service. With your new service, comes a brand new online account. At the end of your Minimum Period, your contract will not automatically renew. Logging into your online account Step 1 First, head to our online account log in page. Check out our handy guide for more information on your new bill. Many thanks Brandon! They are not included within any call plan. Shell Broadband Login: How to Access Your Account. Of course! Additionally, there are certain incompatible products such as BT Basic that means we cannot always take over an existing service. Broadband Understanding your bills. Well move you to a new email platform in early 2022. Lets begin by taking a look at Shell Broadband reviews on Trustpilot. We dont believe you should pay more for broadband than you need to. Broadband providers will often link their prices to the CPI and pass on the rise in costs to its customers, it's important to read the terms and conditions of any broadband deal to see how the CPI cost is factored in. For details see our terms. Joining Us. I phoned shell to renew my broadband package, spoke with an agent called Alex, I found him to really helpful, he dealt with my renewal so professionally and was a pleasure to speak with. To make sure you dont forget your password in the future, we recommend that you use a password manager such as LastPass. Customer Portal. 172 talking about this. Three months free fibre service charge only. *Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Simply select the section marked Post Office to view the documents that are relevant to you. 05070887 | VAT number: 867244791. to check out our smart home technology offerings. If youre a home phone customer, youll keep your current landline, phone number, call packages and call features. Why invest in Shell Why invest in Shell. Some broadband providers such as Direct Save Telecom or italk offer fixed prices without a mid-contract price rise. you have two months remaining, you should multiply the above charge by two. In the tables below you can find each way to contact Shell Broadband. Click Forgot your password? The cancellation charge is per month remaining on your contract, e.g. If you havent transferred yet, well be in touch shortly to confirm when youre on board. Corporate governance and socially responsible investors ESG information hub. Maximum upload speed 25Mb/sec. Average upload speed 25Mb/sec. To login to your Shell Energy Broadband account, you will need to follow these simple steps: Go to the Shell Energy Broadband website Click Login which is at the top right-hand side of your screen Enter your Shell Broadband login credentials - your username and password. We wont charge you to activate your broadband service**. Therell be no disruption to your service throughout the transfer. Next, you will need to wait for your Shell Broadband router to arrive in the post. Post Office decided to sell its broadband and phone business to Shell Energy so that it could focus on its core business of letters and parcels, everyday banking services, bill payments and travel money. This means you can download as much as you want. This deal was struck as the Post Office decided to exit the telecoms market after five years to focus on its core business of delivering mail. Why are no Shell Energy broadband products available to me? With Shell Go+ you'll earn visits, instead of points. Shell Energy Internet service is known to be one of the best services, especially when it comes to the reliability and speed of the internet connection that allows the customers to stream high-quality videos without obstruction and also downloads large files within seconds.. Enter your Shell Broadband login credentials your username and password. If it still isnt working, you can check the service status in your Shell Broadband login. Please see our help FAQs for other ways to pay your bill. Average Download Speed 944Mb/sec (For the fastest speed of 948Mb/sec on our Full Fibre 900 package, youll need a high spec PC connected by an ethernet cable), 10X FASTER THAN THE UKS AVERAGE: Applies to our Full Fibre 900 Service using a comparison of 900Mb download speed with the UK residential fixed broadband average download speed of 80.2 Mbit/s (as measured by Ofcom in their UK Home Broadband Performance Report published 13 May 2021). Need to get hold of us? Broadband. At 5%, your monthly price would increase to 31.50 after 1 April. To make a payment follow these steps: Robert has been at selectra for over a year, and worked as one of our Expert Energy Advisors helping customers. MOVING HOME: If you move home during your Minimum Period, this will come to an end and you will start a new 12 or 18 month contract from the date your Service goes live at your new address. Your account setup is complete. Outside of your 14 day cancellation period, we require at least 30 days notice to cancel. Where To Get the Best Moving Boxes in 2022, Premier Sports included (worth 12.99/month), Choice of add-ons (BT Sport, Rakuten TV, BritBox, hayu, etc), Check your Shell Broadband service status. Maximum Upload speed 73Mb/sec. New customers only. 9 May 2020 at 12:23AM CoastingHatbox Forumite 439 Posts Pretty much any router setup for a UK vDSL connection will work with Shell Energy Broadband. Shell Energy and Post Office are working closely together to ensure a seamless transfer of your service. Representative of ALL Shell Energy reviews, not limited to Broadband. FULL FIBRE 100:Maximum Download Speed 112Mb/sec. Some local providers such as Community Fibre and KCOM build their own networks. The best times to call are between 11am to . More Details. If that doesn't work, you can contact Shell Broadband customer support on 0330 094 5800. If you cant find what you need in ourHelp section, there are other ways you can get in touch. Moving Home. Need help choosing the right package? Terms and Conditions l Privacy Policy l Contact Us l AskShellEnergy@shell.com l Privacy Policy l Contact Us l AskShellEnergy@shell.com To access your online account, you will need to use the e mail address and password you chose when you registered for the online account. View all articles. As I work from home using Zoom, this has been very important. Unlimited downloads. For more information about payments and billing, check out our Billing and Payments help articles. All Shell Energy Broadband deals come with an 18-month contract, after which your price will increase. UK Registered in England & Wales No. Almost 3 months on from my initial complaint, and what feels like hundreds of further attempts including emails and phone calls, Shell broadband are still yet to acknowledge my complaint and do anything about it. Average Download Speed 311Mb/sec. FULL FIBRE 500: Maximum Download Speed 526Mb/sec. You can download and upload as much as you want, whenever you want. More information and review your options. Select the Shell Energy Broadband Network, this starts with the letters SHELL or TNCAP. Whilst the majority of customers who have left a Shell Energy Broadband review have been dissatisfied with the service theyve received, there are also some positive Shell Energy Broadband reviews from customers who are happy with the service. About Shell Energy Internet Service Provider. In this section, we will find out how existing customers of Shell Broadband review the provider so you can make an informed decision whether to choose Shell Energy Broadband for your home. If youve forgotten the email address you use for your Shell Broadband login, or maybe you no longer have access to that email address, you will need to contact Shell Broadband customer service to change it or ask them for a reminder. You get Inclusive anytime calls to landlines in 54 countries (plus discounted calls to mobiles in those 54 countries). Broadband and customer care sadly Broadband and customer care sadly lacking, got hung up on twice and had to ring back and rejoin the back of queue twice, ended up been on the phone over 1hr 50mins. Weve even been recognised by Resolver for our excellent customer service in telecoms. Email address Password Forgot your password? INCLUSIVE CALLS: Inclusive UK calls last for 60 minutes, hang up and redial to before 60 minutes to avoid additional charges. Now discover a whole new online account, built to give you more control over your card and your time. Another option is to use your broadband connection to take advantage of a Streaming Service like Netflix, Amazon Prime TV, or Paramount Plus UK. Pure Planet. View all articles. Manage your account your way with all the features you enjoyed before . For this you have four options to contact Shell Energy Broadband. How do I contact Shell Energy Broadband Customer Services? If you do not purchase a calling plan, then any calls you make will be charged at our standard call rates, which can be found in our Price List. When will I be transferred to Shell Energy Broadband & Phone? If, like most people, you have several email addresses, check each one systematically for the welcome email which will have been sent around the same time you joined or Switched Your Broadband to Shell Energy. You can check the estimated speed available at your location via 'Check Availability' on our website, or by calling us on 03301 730575. Online reviews do tend to receive more negative reviews than positive, as customers are more likely to be vocal about negative service than positive. You'll be online in a few moments The Wireless password/key is case sensitive. Unfortunately not, whilst there is an app for Energy Customers, it isnt compatible with Broadband accounts at the moment and Shell hasnt mentioned anything about upgrading the app or introducing a separate app for its broadband customers. If youre struggling to get access to your Shell Broadband login, there are several ways you can regain access to your account. Below you can find details of these plans, however they do not include a promotional price and availability may vary. Chances are, youll find the answer in our Help section. We'll always try to do this for you, but there may be circumstances where we aren't able to. For now, you can manage your Shell Broadband account via a Web Browser. For example, if youre paying 20 per month, and the January CPI figure is 2%, we may apply an increase of up to 5%. You can also choose to purchase one of our optional call packages when placing your order: EVENING & WEEKEND: Great if you make most of your calls in the evenings and weekends as it includes Inclusive evening and weekend calls to UK landlines, UK mobiles and 0845/0870 numbers from 6pm to 6am Monday to Friday and from 6pm Friday to 6am Monday. Please note that if youve agreed to, and we have already started to provide the service during your cooling off period and you subsequently decide to cancel, you will have to pay us the full cost of the Services you've received up to the point when your service is either cancelled or transferred to another provider. The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot. The services and products mentioned on this website may only represent a small selection of the options available to you. My account was sent to Shell after Green went bust, however I was already in the process of switching providers to EON, a credit of 160.99 was sent to Shell from Green Energy in November and they have sat on it since, despite their website suggesting they will refund within 6 weeks. 13.46 Avg. I had a problem with the speed and quality of my broadband signal and spoke to Brandon from the call centre. Will my broadband or phone service be disrupted? Alternatively, you can check if your home is covered by Virgin Media if you need something faster and dont want to wait for full fibre coverage from Shell Broadband. Shell Broadband transferred some 450,000 customers to its network and promised no changes or interruptions during the transition. In youronline account, you can manage your call plans, see your bills, upgrade your package, and much more besides. Well give you fast, reliable internet for lower prices. Our dedicated team is UK based and trained to answer your queries. No access. If you're thinking about joining Shell Energy Broadband, make sure you read our Shell Broadband Review first to find out if it's the right choice for your home. If you are also having a new phone line connected, it can take a little longer to get set up as you will need an engineer to visit. These customers praise the provider for its excellent customer service, especially when it comes to giving existing customers a new deal to persuade them not to Switch Broadband Provider. If you want to cancel your order, please call us on 0330 094 5801. If you still cant login after trying these steps, you will need to get in touch with Shell Energy Broadband to reset your account. You should first check your email inbox to find the "welcome email" as that will have details of your username and password. If you want to find out more about what deals Shell Energy has for gas and electricity, you can read our Shell Energy Guide to find out more. Normally you can keep your phone number. Maximum upload speed 19Mb/sec. SUPERFAST FIBRE: Average download speed 38Mb/sec. Maximum Upload speed 48Mb/sec. Watch the short Customer Portal videos. For the customer reviews below, weve filtered the results for Shell Broadband reviews. Shell broadband is not fit for purpose but they are continuing to bill me. Shell Energy Broadband Specifications: These are the basic specifications when using Shell Energy Broadband as your designated internet provider. For example, if youre paying 30 per month, and the January CPI figure is 2%, we may apply an increase of up to 5%. SHELL were as good as gold about it. There are also some hidden plans available that aren't published on the Shell Energy Broadband website. Necessary to provide basic functions of the website such as page navigation. Disgusting, unethical behaviour. With a Shell Broadband login, amongst other things, you will be able to: Having a Shell Energy Broadband login is necessary if you dont want to Contact Shell Energy Broadband each time you want to make a change to your account or even just check an old bill. 05070887 | VAT number: 867244791, why broadband speeds can vary and troubleshooting speed issues, Our Promotional terms and conditions can be found here. Very very happy. We should also point out that Shell Energy Broadband deals also include a mid-contract price-rise based on the Consumer Price Index rate, plus 3%. Yes, you can use your Shell Energy Broadband account on any device that has an internet connection. Average Download Speed 525Mb/sec. Below you can see how much you will need to pay in early-cancellation charges if youre still in contract but want to cancel Shell Broadband. Need to get hold of us? Shell Energy Broadband Fast Broadband 11Mb average speed Unlimited usage PAYG calls 18.99 per month You have a 14 day cooling off period starting the day after your order has been accepted. Shell Broadband is one of several energy suppliers that also offers broadband to its customers and has established a good reputation for offering a wide range of competitive broadband deals with an 18-month minimum term as standard. If youre worried about your bill or need any kind of extra support, please take a look at our guide for broadband and energy customers. View all articles. ANYTIME PLUS: This call package includes Inclusive anytime calls to UK landlines, UK mobiles, 0845/0870 numbers and landlines in 54 Countries. Once you have signed up with Shell Energy broadband, your new router should arrive within a couple of weeks. As we can see from the Shell Broadband reviews, some customers are more than happy with the level of service they receive whilst other customers are extremely dissatisfied with the service. : how to activate your my Broadband, click `` Save '' design optimized any! To contact them to change it after logging in: //forums.moneysavingexpert.com/discussion/6137345/shell-broadband-service '' > < /a > Shell! And I have tried numerous times on the CPI are, youll find the latest Shell Broadband. 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