include: Desired experience for Collections & Recovery Specialist II -Greensboro, NC, United States -Job number: 18035084 -Job Description: The Collections & Recovery Specialist II works in the Collections and Recovery Operations environment and will handle routine outbound or inbound calls at any stage of delinquency, up to and including Pre-Charge off and . This is a real resume for a Sr Customer Service Representative in Las Vegas, Nevada with experience working for such companies as Bank Of America, Na, Papa Johns Pizza. You also have the option to opt-out of these cookies. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. The estimated base pay is $41,507 per year. This post provides complete information on the job description of a bank customer service representative, to help you learn what they do. Informing customers about bank products and services. Updated Oct 30, 2022. This website uses cookies to improve your experience while you navigate through the website. Bank of America Collections Customer Service- Credit Assistance Specialist Greensboro, NC 11d $35K-$46K Per Year (Glassdoor est.) Job Description:Job Title: Senior Customer Service Representative Corporate Title: Non-OfficerSee this and similar jobs on LinkedIn. Learn about Bank of America culture, salaries, benefits, work-life balance, management, job security, and more. Provided cross training to fellow colleagues and leadership team members. He/she also helps to avoid loss of customers and negative reviews. Employers hiring for the bank customer service representative job most commonly would prefer for their future employee to have a relevant degree such as . By clicking Continue, you will be taken to a website that is not affiliated with Bank of America and may offer a different privacy policy and level of security. We strive to provide you with information about products and services you might find interesting and useful. Job Description: First point of contact for inquiries received from high revenue clients via email or phone channel. To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Friendly and enthusiastic with 4 years of specialization in banking. Member FDIC. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Thank you in advance for taking a look at the list of responsibilities and qualifications. Desired skills for List any licenses or certifications required by the position: Major Bank of America Jobs and Careers . Reduced customer dissatisfaction by accommodating product(s) on current order or future orders. Credit Analyst. To view the "EEO is the Law" poster, CLICK HERE. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Customer Service Representative Jan 2007Dec 2015 Bank of America, N.A. for personalized . Jobs. Based on performance and experience, does not have the prominence of a Senior Level I. LOB Specific Description: As a Client Relationship Manager/Client Service Representative (CSR) you will be the main point of contact for Bank of America Merrill Lynch customers dealing in Futures & Options and OTC clearing. Typically a job would require a certain level of education. Get the right Bank of america csr job with company ratings & salaries. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view the "EEO is the Law" poster, CLICK HERE. - Select from thousands of pre-written bullet points. We stand by our clients each and every day giving them the power to realize their personal financial goals and help make their financial lives better. Investigate and resolve complaints regarding food quality, service, or accommodations. Bank of America Client Service Representative Arroyo Grande, CA 30d+ $32K-$41K Per Year (Glassdoor est.) Sample responsibilities for this position include: Qualifications for a job description may include education, certification, and experience. Get answers to the most popular FAQs and easily contact us through either a secure email address, a mailing address or our customer service phone numbers. Please review the list of responsibilities and qualifications. As the first line of contact customers have with the bank, bank customer service representatives are expected to be courteous, friendly, helpful and neatly dressed at all times. Administrative Assistant. Guide the recruiter to the conclusion that you are the best candidate for the bank customer service representative job. Responsible for reading, analyzing and/or determining appropriate handling and . Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back. You can click the Return to Bank of America button now to return to the previous page or you can use the Back button on your browser after you leave. We've transformed Bank of America into a simpler, more efficient company that combines two crucial areas: growing the economy while creating tangible value for our business, our clients and the communities we serve. Client Relationship & Advisor; Customer Service. This professional also meets with customers, takes enquiries, and makes suggestions of the right service for them. showing results for all locations, Money & Asset Transfers Service Representative, Collections Customer Service - Credit Assistance Specialist. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements. Includes thousands of pre-written examples for hundreds of jobs. Communicating with customers through various channels. Suggestion Discover Jobs. Please try broadening your parameters to see results. These ads are based on your specific account relationships with us. community Use these resumes as templates to get help creating the best Sr Customer Service Representative resume. High customer service standards Conflict resolution proficiency Strong problem solving ability Proficient in customer account software Reliable and punctual Cash handling Neat, clean and professional appearance Engaging personality Experience Sr. Collections. Also, if you opt out of online behavioral advertising, you may still see ads when you sign in to your account, for example through Online Banking or MyMerrill. Suggestion Client Relationship & Advisor; Customer Service, Client Relationship & Advisor; Customer Service; Investment & Trading. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Responsibilities. . We look forward to reviewing your resume. Fraud Analysts. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. A bank customer service representative is expected to perform specific duties, tasks, and responsibilities, which make up the job description of majority of customer service representatives working with banks, as shown in the job description example below: The job description sample above can be used in writing a resume for the bank customer service representative post. 815 Bank of America reviews. He/she is expected to understand the banks policies and propose solutions to customer problems, and also possess in-depth knowledge of the companys products/services so that the customers can be correctly informed. HSA, IRA. We have included bank customer service representative job description templates that you can modify and use. Online Privacy FAQs Track record of achieving top performing associate awards and promotion as an on-the-job-training coach for newly hired associates. includes: Create a Resume in Minutes with Professional Resume Templates. This is one of the hundreds of Sr Customer Service Representative resumes available on our site for free. Bank of America is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites. He/she also helps to avoid loss of customers and negative reviews. list is available use arrows keys to navigate, Because there were no locations matching your search, we're Here's how it works: We gather information about your online activities, such as the searches you conduct on our Sites and the pages you visit. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The job duties of a bank customer service representative can vary by employer and depend on whether the representative works with customers over the phone or face-to-face in a branch. To view the "EEO is the Law" Supplement, CLICK HERE. This information may be used to deliver advertising on our Sites and offline (for example, by phone, email and direct mail) that's customized to meet specific interests you may have. Our growing company is hiring for a bank customer service representative. Search Bank of america csr jobs. Bank of America, N.A. To view the "EEO is the Law" Supplement, CLICK HERE. Hiring multiple candidates. By clicking Continue, you will be taken to a website that is not affiliated with Bank of America and may offer a different privacy policy and level of security. Visit PayScale to research customer service representative (csr) hourly pay by city . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Filter. bank customer service representative Credit /Lending. Exemplified outstanding customer service and delight. Bank of America Stadium - Event Security / Guest Relations. We appreciate you taking the time to review the list of qualifications and to apply for the position. The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency . Will complete inbound and outbound calls . English. . Bank of America 3.8 Newark, NJ 07102 (Springfield area) Estimated $188K - $238K a year Full-time Bank of America Small Business Banker - Elmwood Park Financi. To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Addressed customer service inquiries in a timely and accurate fashion. . Responsibilities for bank customer service representative, Qualifications for bank customer service representative. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. 2022, Hiring Products Limited, All rights reserved. career coach If you prefer that we do not use this information, you may . Client Service Representatives (CSR) have a passion for delivering a personalized and caring experience - they anticipate and resolve client concerns . Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. and our Bank of America is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites. Greensboro, NC. At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. At least 6+ months banking experience preferred (as teller, CSR) Open availability between the hours of 8am - 8pm Monday thru Friday Customer Service experience needed (Call Center helpful) Ability to Navigate multiple computer screens and systems BEST Crowd Management 3.6. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information . This category only includes cookies that ensures basic functionalities and security features of the website. Duties Bank customer service representatives handle transactions and answer customer questions. Find Reviews. Filter. Companies. Client Relationship & Advisor; Customer Service, Client Relationship & Advisor; Credit & Lending, Client Relationship & Advisor; Customer Service; Investment & Trading. BEST Crowd Management, A GardaWorld Company, is searching for professional, service-focused individuals for Event Security and Guest Relations positions at. More. He/she also has the responsibility of handling any inquiries and resolving customer complaints. Customer Service Customer Representative Job Description, Bilingual Customer Service Representative Job Description, Customer Service & Sales Representative Job Description, Customer Service Representative Job Description, Insurance Customer Service Representative Job Description, Representative, Customer Service Job Description, Specialist, Customer Service Job Description, Customer Service Representative, Service Job Description, Customer Service / Customer Operations Job Description, Maintain existing accounts and resolve client concerns in a manner that ensures client satisfaction and meets all procedural requirements, Act as a leader in providing exceptional customer service, Assist with organizing customer service operational workflow, Lead and ensure provide exceptional customer service and proactively refers bank products based on customer needs, Develop and maintain extensive knowledge of all bank products and services, May interview merchant card service customers and process MES requests, Answer client questions of a more complex nature, resolve any issue(s) or referring to the appropriate department, Oversee and assist with assigned audits and reporting to the Customer Service Representatives, May provide backup to Customer Care Representative, Experience in a call center and/or bank highly preferred, 6 months of experience in customer service or related area, Graduation from a college with an Associates Degree preferred, Work schedule M-F and must be flexible to work Saturday, High School Diploma and or GED with at least six (6) months of Customer Service experience or equivalent combination of education and training, Must have good telephone technique with well-developed customer service skills, Perform recorded callbacks to verify wiring instructions, Proactively recommend and refer bank products based on client needs, Open customer accounts in accordance with all account opening and account ownership verification procedures and compliance requirements, Actively contribute to the team, through self-development and exchanging of ideas, Process bank transactions accurately and efficiently, Balance daily work within standards and minimize risk by identifying any potential fraudulent transactions, Must be flexible and adapts well to change, Demonstrate strong commitment to customer service and engagement as measured by department Call Quality Team, Perform lobby rotation based on business and scheduling needs, Have good stress management and demonstrate professionalism in sensitive situations, Your ability to connect, listen, communicate and provide appropriate solutions for your clients' needs are the qualities that will make you stand out, Must be available for the shifts outlined above, Preform teller functions, cash handling, and security, Assists with opening and closing procedures, night drop, cashier checks, cash transaction reports, and balancing of cash logs, Provide clients with general information on accounts to inform on new and existing accounts, Service accounts, including the processing of payments, Monday-Friday 8AM-5PM CT for the first 5 weeks, Monday-Friday 1PM-10PM CT for the first 5 weeks, Understand and comply with all regulations, including the Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act, Mathematical skills with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, Up to one year of customer service in a retail and/or financial services environment, 1 year of customer contact experience in a needs-based sales environment, Experience in a fast-paced contact center environment, 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face, Act with diplomacy, tact and professionalism when dealing with both members and staff, Professionalism in actions and appearance, Extensive knowledge of the Credit Unions products, services, policies and procedures, Minimum of one - year experience with a financial institution, Candidates must be able to work an assigned schedule in a 363/24/7 call center, Must be available for the shift outlined above, Must be available for the one of the shifts outlined above, Must be available for one of the shifts outlined above, Must have at least 2 years of experience in a call center or bank or credit union industries, Strives to exceed Credit Union, department, and personal goals, Understands deadlines and is able to meet timeframes that are set.
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