The fastest growing carpet retailer in the UK. The customer utilises the assistance of the fitting partner for the movement of furniture at their own risk and the fitting partner is not liable for any accidental damage which may occur during the movement of your furniture. Rest assured, we put your safety first. Thats why we pledge to beat any totally fitted/on the floor bespoke carpet quote from another multiple retailer. Editor, Marcus Herbert. If you are unclear about your rights or require advice, you can contact Citizens Advice Consumer Service on 0808 223 1133 or www.citizensadvice.org.uk. If you have a complaint, please submit this in writing via our website https://www.tapi.co.uk/contact-us where the matter will be investigated. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. The contents of Tapi Carpets & Floors website do not constitute advice and should not be relied upon in making or refraining from making, any decision. Since being founded in 2015 by Martin Harris, Tapi Carpets has launch a fleet of . Tapi Carpets & Floors. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. Our carrier will make every effort to deliver on the date requested by the customer, however, Tapi cannot be held liable for late delivery if this is caused by circumstances outside of our control. These charges may be payable to the company or the contractor and are shown on your sales confirmation or invoice. Click on a basket to view added products or progress you order. Click on a basket to view added products or progress you order. Certain products have additional guarantees provided by us or the manufacturer. Some of the bigger cuts of carpet are extremely heavy and it wouldnt be possible for the fitters to get the carpet inside your home if it wasn't cut down beforehand. Return policy details; The seller won't accept returns for this item. Click on a basket to view added products or progress you order. Wear guarantee on every carpet, vinyl, luxury vinyl and laminate. Searching for your dream carpet? It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Tapi Carpets & Floors for death or personal injury as a result of the negligence of Tapi Carpets & Floors or that of its employees or agents. Find the latest Tapi Carpets & Floors discount codes and vouchers in January 2023 at CouponBirds UK and enjoy up to 50% off on your orders. Rest assured, we put your safety first. Carpet roll stock is only available in selected Tapi stores. We'll always let you know if there's likely to be any delays to your order, and offer alternatives where possible. Don't worry about the unit of measurements used (i.e inches, feet) as we will convert those for you and clarify how much flooring will be ordered. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. We can also arrange to uplift and remove your old flooring at the same time for an additional fee. Uneven floorboards and surfaces, if left uncorrected by the customer, can affect the appearance of your new flooring by being seen through to the surface. A selection of our products are available for Direct to Home delivery which is fulfilled via our 3rd party logistics partner.Should you purchase any of these products the following terms, in addition to the above, will apply. Location Orpington, Kent, United Kingdom, United Kingdom. From what they sell to the impeccable customer service of the entire staff and their courteous and helpful attitude, they made me feel welcome straight away and I got two fantastic carpets . In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. Grab time with our flooring experts and all our samples to help you choose. CouponBirds is a USPTO registered trademark. If you do not accept these Terms and Conditions you must immediately stop using the Website. When you place an order with us via our Order Direct line, your nearest Tapi store will take care of your order going forward. 90 minutes. Neither we nor any fitting partner undertakes to carry out any redecoration, except where damage has been caused by that persons negligence. Reply from Tapi Carpets & Floors Aug. 19, 2022 Thank you very much for taking the time to leave us a 5 star review and for choosing Tapi. We do also sell a wide range of lovely stair rods to add those gorgeous finishing touches. Approx. In addition, we provide a complementary vacuum. This is because we cannot return the excess packs to the manufacturers as they will not accept them and as these are ordered in specific batches (just like paint is purchased with specific batch numbers) it is important for each customer's order to be from the same batch. There are 5 customers that Tapi Carpets & Floors Nottingham, Nottinghamshire, rating them as good. If you cant find the flooring youre looking for on our website, please contact usso we can assist you further. Our flooring experts can advise you of your options when they measure your floor, as well as suggest the best style of carpets to choose so the join is less noticeable. Listing for: Tapi Carpets & Floors. Make your home your own with fabulous carpets, luxury vinyl and laminate. Should you decide you want to return your Tapi flooring, please contact Customer Support to discuss your available options. Get the best price and save money now. Book a convenient appointment online. If a subsequent order is placed, we cannot promise this will be supplied from the same batch as that previously supplied. Can I pay for my order in monthly installments. Approx. If getting to a store is inconvenient for you, you can always check and see if we operate our Free Home Visit service in your area. Listed on 2023-01-10. 45 minutes. Areas where foot traffic twist and turns are especially prone to changes in appearance. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. Please confirm you would like to subscribe to our newsletter? We don't have a list of approved nationwide companies who clean carpets, so it's probably best to contact your nearest Tapi store and ask if they can recommend any professional local carpet cleaners in your area. | Read 1,141-1,160 Reviews out of 49,241 Were glad you asked! Smart ways to shop with Tapi. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible. 706358. Rest assured, we put your safety first. When estimating the appropriate amount of coverage for your installation approximately 5% (rounded up to the nearest box) should be added to your order to allow for colour matching between boxes and wastage during fitting. Our flooring experts will be able to talk you through the costs of fitting a new carpet when you visit us in-store or book a home visit, but there's also a handy flooring cost calculator on all of our carpet product pages to give you an estimate of how much your floor will cost (excluding fitting). All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. We're more than happy to take orders over the phone, just call our Order Direct line on 03330 150 501from 9am - 6pm Monday to Saturday, and 10am - 4pm on Sunday. Returns policy. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. Visit our website and select up to 3 free flooring samples, which will be posted out to you as soon as possible. Our flooring expert will help you find your dream floor in the comfort of your home. Date of experience: 10 January 2023. Full Time position. What to do if you can't reach an agreement with Novuna. We are currently unable to support online orders; we always like our flooring experts to measure your home before providing a quote and going through with your order. These will apply when an order has been placed even if only a deposit has been made within a store. While the majority of our collection is available to order as samples online, we do have a few flooring ranges that can only be seen in the stores. Posted 17 Jan 2023. Oh no! 90 minutes. Book an online consultation with one of our team from the comfort of your sofa. New paintwork and wallpaper are especially vulnerable and should be allowed to dry fully. Recently. Delivery times may increase around holidays and peak shipping periods. Goods will not be left in an area which is unattended and will be returned to the 3rd party couriers premises until a new delivery date has been confirmed. No, 5m is the widest carpet we have available. Approx. Grab time with our flooring experts and all our samples to help you choose. 40 minutes. For information in relation to delivery or collection of Direct to Home products, when purchased on-premises, please refer to the separate section below. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service a fee per m2 is chargeable. Do you have a free measuring and planning service? Welcome to our General Terms and Conditions of Tapi Carpets. It may, on the rare occasion, be necessary to involve the services of a specialist contractor. You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. Details are available on request. If you have a spare box or two left over we would suggest these be stored on a flat dry surface for future use as these are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. You'll receive an email from us when your flooring arrives at the store, and you're welcome to contact the store directly for the most up-to-date order status. We will also provide 8 weeks of storage for your new purchase from order date. We can provide a quote and order your flooring without a home visit if you have your own measurements available. Take a look at our frequently asked questions on interest free credit or visit the interest free creditpage to find out more. Tapi order change/cancellation. . Some doors, such as fire doors, may not be suitable for modification or need to be carried out by a door easing specialist. Tapi stocks eight different carpet underlays, starting at 6.99 per square metre. Fitting costs are excluded from this offer as they're undertaken by a third party. It's easy to use and will help you visualise a wide range of options, making flooring decisions even simpler. Whether you can change your order without any charges being incurred depends on a number of different things and at what stage in the order process you want to make a change, so it's best to get in touch with the store straight away. A seamless experience so far and friendly, helpful staff. These are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. Tapi Carpets & Floors Basildon. 750 minimum order value. If you're looking for something specific, it's best to give them a call before you travel to the store. One of the many ways we like to spread a bit of Tapiness is by ensuring our customers receive excellent service, at the best price for a beautifully fitted new carpet flooring. The returns states: When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. We can place an order from any of our carpet ranges as long as a minimum quantity of 4 metres is placed. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. It is the policy of Tapi Carpets & Floors Ltd to change the name of all products to ensure each has a unique name within our product ranges. Customer Help Centre | Tapi Carpets & Floors Find your nearest store Nearest store Book an appointment View Basket Favourites Carpet Vinyl Flooring Laminate Flooring Luxury Vinyl Tiles Engineered Wood Paint Artificial Grass Ideas Hub Offers Book an Appointment Book a Free Home Visit Order Free Samples Help Centre How can we help you today? The other hurdle which could potentially hold up your order is fitting. Don't worry, we promise there's someone there! You need to pay special attention to tog ratings if you've got underfloor heating. 90 minutes. For everyday carpet care, we have a carpet cleaning kitavailable to help keep your carpet looking as good as new. Please check that the goods you received are the ones you ordered. Our quote arrived later that day via an email priced at 1840.98. Fitters may need to remove doors to facilitate fitting and where necessary, leave them ready for you or your appointed carpenter to carry out the trimming and rehanging at a later date. 10000% recommended! We excite people about the transformative effect that great floors can have on their home. There's no deposit to pay and you can spread your balance out over 12, 24, 36 or 48 months (minimum spend required). Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. - A complimentary tidy-up to ensure you can enjoy your new flooring right away! Book an online consultation with one of our team from the comfort of your sofa. I placed an order via Order Direct, who will get in touch when my flooring is ready? Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Available 7-days a week, some evenings. Your order Important Customer Information, Please find below information relating to the terms and conditions which are applicable when you enter into a contract with Tapi Carpets & Floors. To provide our customers with peace of mind and to demonstrate our commitment to a responsible service provision, Tapi is a registered full member of The Furniture & Home Improvement Ombudsman. Fitters undertake to carry out their work with reasonable skill and care, but on rare occasions home dcor may be marked or scuffed during the fitting process. Doors may need to be trimmed to allow sufficient clearance. All carpets are cut at 10cm intervals with a minimum order length of 1 metre. It is the customers responsibility to ensure they are available to take delivery of the goods at the specified time. 40 minutes. 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