To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. you receive the mobility supplement of a War Pension. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. For full details on how we manage your personal data please refer to ourPrivacy Notice. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. or If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. Our passenger charter sets out any compensation you may be entitled if this does happen. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. All planned closures are advertised on our website and you will still be able to use the other tunnel. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. rengiyuu lemon wattpad art house films. We are sorry for any inconvenience caused. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. We aim to have normal service resumed as swiftly as possible. No trains are running from the station. Step 2. Step 1. I am an existing Fast Tag customer do I have to move to T-FLOW? Penalty surcharge 60. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. We will refund any payments you have made to your Account. When will I receive my new allocation of journeys in my account? or pay for any additional journeys by cash or card. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Share Your Details. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. Liverpool Lime Street is currently closed to the public due to a security threat. I have a summons relating to an offence inside the tunnel. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Minimum charge one hour. Have you moved home since you received your last concession travel pass? Rail. TERMINATING OR ENDING THIS AGREEMENT and I have read and accepted the terms and conditions. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Please have the bank sort code and account details to hand. You will be asked to enter you card numbers, expiry date and year. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. Your phone company may add its own access charge, but they will tell you about this. The discount is allocated to your T-FLOW account. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. Or you can visit a Merseytravel Centre. MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. 3. Before using our Get in Touch option, check out our frequently asked questions below. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. If your vehicle is returned, you must notify us immediately either online or by phone. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Get In Touch webform and complete the Fix It / Report It option. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. Due to the elections last year, instead of being a . When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Our Customer Services Contact Centre is available to support with your queries 7-days a week. If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk For a renewal, please complete the renewal form below. The maximum fine for breach of a byelaw is 1,000. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. To make a claim, simply click on the compensation tab below . Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. To request a receipt, please have your card payment details available and click here. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. To update, visit bit.ly/3GgiZ2h . Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. Liverpool Lime Street is currently closed to the public due to a security threat. What happens if I change my vehicle or it is stolen? Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. No trains are running from the station. We are sorry for any inconvenience caused. Account holders who live in the City Region also benefit from a further discount on their journeys. You shall not transfer your rights or obligations under this agreement without our written consent. A new, improved website for Mersey . How do I calculate my monthly Direct Debit Payment? We are sorry for any inconvenience caused. It is the Account Holders responsibility to ensure payments are successfully processed. Easily manage your Mersey Tunnel Fast Tag with this app. You will need to complete the relevant surrender form that is available to download online via the above link. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. The debts are not of a level that would significantly impact the level of the toll. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. We aim to have normal service resumed as swiftly as possible. To request a receipt, please have your card payment details available and click here. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Residents can apply online via our website www.merseytunnels.co.uk. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. If this information changes, for any reason, you must notify us immediately. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. Receipts are available for viewing and downloading up to 6 months after your journey. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. You can check how much you spend and keep track of the journeys you have made via our online account management system. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Click here to find out more about T-FLOW and calculate how much you can save. Nothing in these terms will affect those legal rights. Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Please use the AUTO lanes to pay with the correct change or by contactless. receive the highest rate of mobility component of the Disability Living Allowance; Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Click here to find out more about T-FLOW and calculate how much you can save. For full details on how we manage your personal data please refer to our. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. What is the Mersey Tunnel's Residents Discount Scheme? Take your form, a passport. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. We usually operate a reliable service however sometimes things can go wrong. Personal accounts are restricted to a maximum of 4 Users. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. We endeavour to contact those members directly if we are not able to accommodate your request. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. You can appeal within one month of the date of your decision outcome. You may find the answer or help you need there. Get in Touch Before. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. The tunnels debt was paid off long ago, why are we still paying tolls? For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - We will need to see proof of your address. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Check out some of our frequently asked questions online. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. Buy FASTag. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. You have the option to print or download this for your records. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. you are over 65 and receive the highest rate of Attendance Allowance; You must carry your personal identity pass and be travelling in your nominated vehicle. Anything above that weight may still travel subject to prior approval based on a load calculation basis. We are sorry for any inconvenience caused. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? T-FLOW account online at merseytunnels.co.uk. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. T-FLOW is available for all vehicle classes and removes the need for cash. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. Log in to manage your Mersey Tunnels account. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. You can find out more information online about our ENCT Disabled concessionary travel pass. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. What if I dont want to register my vehicle for T-FLOW? Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. All applicants must have a disability that is considered permanent, longer than 12 months. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. . One of the benefits of T-FLOW is that you can manage your account online. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. We are sorry for any inconvenience caused. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. You receive the mobility supplement of a war pension. 8am to 8pm - Saturday, Sunday and Bank Holidays. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. 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