View full details. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. If you cancel you will only get a 75% refund. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. . This means that it's best to avoid needing to cancel your travel booking as much as possible. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. (General Data Protection Regulation). Tripadvisor performs checks on reviews. Ferry Portsmouth to Santander. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. No contact. Brittany Ferries . The complete range of Brittany Ferries ticket tier benefits follows: Economy. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Just a suggestion.The bars on your ferries do not serve any craft beer at all. Adria Coral 600SL. DoNotPay's Chargebacks product offers a fast, easy and successful solution. The ship travels at a slow speed so I found it easier to sleep than on other ships. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. As always, the food will be great and the company will be awesome. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Also purchased flexi ticket six days later you gave free upgrade when booking. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. Skip to main content. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. I have emailed on the 28th May - no reply. We look forward to welcoming you on board.. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. It looks like the link pointing here was faulty. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Full payment is required if booking within 60 days of travel. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. Shower curtain black. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Check out what 17,513 people have . Bienvenue Brittany Ferries France. Global Rank. We have booked a return ferry crossing to Santander on a flexi ticket. Brittany Ferries General Ferry Booking Terms and Conditions. Here are 8 tips for writing great reviews. View more details. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Read 1 more review about Brittany Ferries. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Then told they were fully booked. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Email sent: Jan 10, 2023 3:49pm. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. You will also not make any amendments to your ticket. Thank you Marcelo!!! Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Date of experience: 02 January 2023 Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Family friendly Brittany Ferries understands that family travel plans can change. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Trains to Belfast. Overall it is a pleasant journey with somebody else doing the driving! From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. JavaScript is disabled. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. Companies can ask for reviews via automatic invitations. These tickets require a 50% deposit at the time of booking, which is non-refundable. 125595. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. You are using an out of date browser. Next summers best beach holidays begin on Brittany Ferries. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. We are responding to emails and the current response time is 14 days. Phone. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. 50% of booking value as cancellation fee. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. If you need help or advice, its readily available. Full payment is required if booking within 60 days of travel. Why should I have to ask for a refund that is due to me. Get inspiration, tips And holiday competitions straight to your inbox! People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. The circumstances were explained with no sympathy shown. Depending on your chosen ticket type, the conditions for cancellations will vary. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Would not refund difference or apply to my booking when I phoned. Suggested companies are based on peoples browsing tendencies. Aug 10, 2022. Whispering Woods Campground. Checking in, restaurant,cabins. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. Refunds can also be acquired in the form of vouchers. Cancellation charges apply according to different ticket types. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Kind regardsAlison Brittany Ferries, This is not a review. Find out how we combat fake reviews. Dear Dean, Thank you for taking the time to write a 4* review. Much better. Brittany Ferries also charges cancellation fees on its tickets. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs.