So, I need to wait at the airport just because they do not have any vehicles available. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Nor Gonzalez has been of no help either! We used Best Day Travel to pick us up from the airport. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. From $69.50 USD. I contacted them through WhatsApp. Service areas vary for seniors, persons with disabilities, or the general public. Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. Tulum is 2 hours away. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. A 0,5 km del Los Cuates de Cancun. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours It is always a pleasure to assist you and we remain at your disposal. Its always a pleasure to assist you and we remain at your disposal. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. He was polite, helpful, and well-spoken. Oro Valley Dial-a-Ride (520) 229-4990. Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details 551kishab 2 BD Travel More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Sun Shuttle Customer Service & Hours of Operation. We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Dear guest, As asked we were at the lobby at 10am. The RTAs Sun Shuttle neighborhood service was established to allow outlying communities and neighborhoods to connect with mass transit services offered by Sun Tran, Sun Express and the Sun Link streetcar. I am not sure how it is still legal for this company to operate. They are clearly in collusion with resort staff and the taxi drivers. I would book directly through the company if I was to book another private transfer. By 10:55am they finally arrived with a large group from another hotel. Dear Guest: The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. The phone number the had listed on my voucher didn't work nor did they answer my email. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? 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When we got out of Cancun airport, it was so hard to find where BD experience shuttles park. As asked we were at the lobby at 10am. This is the hardest company to contact. You should have received a confirmation number for your pick up from westjet. This is the version of our website addressed to speakers of English in the United States. I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. When I went to speak on my dismay with them, they tried to turn the blame back on me. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. Suggestions may be selected). The provided exactly what they described! No reaction of BD. *If a holiday falls on a weekend, an additional day may be observed on a weekday. Our team checks each review posted on the site disputed by our community as not meeting our. Dollars a piece for round trip it was a great bargain. We were provided pictures of an almost new looking catamaran. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . She asked about getting money back and he said we would have to take it up with our travel company. With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. This vacation was a nightmare. BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes We saw people arrive after us get picked up. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. It was all shopping in tourist market. Listing for: Ascent Aviation Services. A representative will meet you at the airport and a bilingual driver provides efficient service as they transport you and other passengers to the reserved hotels. 08 Days. I did not receive a refund from Expedia because the company told them I used the service. They said we missed it. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Thanks! Tripadvisor performs checks on reviews. Airports Cancun Airport, Cancun Mexico Departure Time 11/27/2019 - 2/8/2022 I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Terrible customer service. It showed on the email that our pick up time was changed. Dear guest, Yes Best Day Tours was the same as BD. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. Shuttle Bus+Ferry from US $47; Cancun to Puerto Aventuras. We couldn't snorkel in Chankallah park due to bad weather. You should contact your travel agent for pickup time. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. All our drivers are bilingual, friendly and professional. No reef. In cash. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Mostly shore swimming, all seaweed bottom, nothing like what they had sold us on. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Aircraft Refueler. When we landed we were greeted by a BD travel agent. Yes, that was the excuse for not doing the job that it will take more time!!! So, we came down at 3 AM. Nobody mentioned to bring driver license or extra money for the rental. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. customerservicecun@bestday.com, Flight changed to 6:50 on Thursday Jan 5. Other deviated service requests must be scheduled by 6 p.m. the previous day. No car seat as requested either. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . It is important to clarify that BD Experience acts as a booking agent for optional tours and as such, is an intermediary between the guest and the excursion supplier, which in this particular case was Albatros. Of course, nothing was as he promised. . Ive demanded a refund and they have yet to follow suit. 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